Privacy Policy

We collect information that you provide directly to us when you browse the site, build a custom map, place an order, or contact support. This includes your name, email address, shipping details, order history, payment confirmation (processed securely by our payment partners), customization notes, and map coordinates you save in the customizer.

We also gather device and usage data through cookies and similar technologies so that we can remember your cart, understand how the site is used, and improve performance.

• To process and fulfil orders, including custom map production and shipping updates.
• To maintain your saved map selections, preferences, and account settings (if you create an account).
• To respond to support requests, technical issues, or product feedback.
• To personalise the site, analyse usage trends, and develop new offerings.
• To comply with legal obligations and enforce our Terms.

We share information only with trusted third parties that help us operate the business: payment processors, shipping and logistics partners, production partners, analytics providers, and cloud hosting services. Each partner is contractually required to protect your personal data. We do not sell or rent personal information.

Cookies allow us to keep items in your cart, remember your preferred settings, and measure how visitors interact with the site. You can adjust cookie preferences through your browser; disabling cookies may limit some features of the customizer or checkout.

We use encryption, access controls, and regular monitoring to safeguard personal data. Order and account records are retained for as long as necessary to complete the purchase, support the product life cycle, and meet legal or tax obligations. You may request deletion of saved selections and notes by contacting us.

Depending on where you live, you may have rights to access, correct, download, or delete your personal data, as well as to object to or restrict certain processing. To exercise these rights, email customer-support@3dcustomlab.com. We will respond in line with applicable privacy laws (such as GDPR or CCPA).

Our production and fulfilment partners may operate in different countries. When data moves across borders, we rely on standard contractual clauses and other safeguards to protect your personal information.

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we make material updates, we will revise the “Last updated” date below and, where appropriate, notify you by email or site notice.

Questions about privacy? Please email customer-support@3dcustomlab.com. Our studio is based in Ontario, California (USA).