Help Center
Support
Answers for common questions about customization, orders, shipping, and returns. Can’t find what you need? Contact our studio team and we’ll respond within one business day.
Products & Customization
- What materials are used?
- Our 3D maps are printed in matte PLA, then hand-finished and framed in either natural wood or a deep shadow box.
- Can I request any city?
Yes-any city or location worldwide.
- Click Start Custom in the top nav.
- Search for your city or drop a pin on the map.
- Adjust the square to cover the exact area you want (drag to move, resize to fit).
- Pick your frame style (Wood or Shadow box) and size (S/M/L).
- Click Add to cart and Checkout-we’ll craft your unique city piece and ship it to your door.
- Do you offer engraving?
- Wood frames support engraving（city name and your custom text）. Shadow boxes can include printed labels.
Orders & Payment
- How do I place a custom order?
- Use the “Start Custom” flow the instruction to capture your map selection, finishes, and notes.
- Which payment methods are accepted?
- All major credit cards and wallets supported by Stripe (including Apple Pay and Google Pay).
- Can I modify or cancel?
- Changes are possible with 24 hours, Ready-made orders can be cancelled within 48 hours.
Shipping & Returns
- Where do you ship?
- We ship across North America with tracked service.
- How long is production and delivery?
- Printing in 3–4 business days, framing/packaging in 1–2 days, then shipping (typically 3–5 days).
- What if it arrives damaged?
- Email support with photos within 7 days so we can repair or replace the piece quickly.
Contact the studio
Prefer a human? We’re happy to collaborate on custom briefs or resolve any order issue.
Studio promise
Every map is custom crafted with care. If something isn’t right, we’ll repair, replace, or remake it - and keep you in the loop until it’s perfect.